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  FAQ  

Frequently Asked Questions

Size of Backyard Igloo?


Backyard Igloo comes in two sizes 11′ 9″ dimameter x height is 7′ 2″. Base area is 107 ft².
And 9'5" diameter height is 5'2"




What is the lifespan of the transparent cover?


Under proper conditions, the transparent cover has a life span of min. 2 years. Protecting it against excessive UV exposure and keeping it clean before storing will increase the life span of the cover.




How do I heat Backyard Igloo?


We at Backyard Igloo always urge owners to use outdoor type, electrical space heaters and extension cords. The Backyard Igloo interior retains heat, so there should not be any need to have the heaters on 24/7 Please refrain from using:

  1. Propane or gas-based heaters
  2. Open fire heating sources
  3. Charcoal or coal-based heaters.
Using these sources may lead to carbon monoxide poisoning if used.




How do I get rid of condensation?


The Backyard Igloo has one entrance and two air vents. Simply opening these for a short amount of time will help circulate the humid air inside of the Backyard Igloo. Humidity in the Backyard Igloo is attributed to two factors. Rain water slipping in and the surface it is placed on. It is wiser to elevate your Backyard Igloo on a platform in order to prevent rain water coming in. Surfaces like soil, grass will easily generate a lot of humidity and condensation. Choose an even surface that dries out quickly after a rain.




What is the wind resistance of Backyard Igloo?


Under proper conditions* Backyard Igloo withstands strong wind conditions 25-30MPH *mounted properly + door closed




What is the Backyard Igloo's snow load capacity?


Backyard Igloo can bear up to max. 50 lbs of snow. If the snow on the dome reaches 4”, you should remove it with a broom or similar tool in order to prevent damage to Backyard Igloo.

Different snow weights differently we recommend removing snow when possible.




What is the UV heat resistance of Backyard Igloo?


Backyard Igloo’s structure is stable between temperatures ranging from -4°F to +140°F and withstands exposure to sunlight of up to UV index 5.




Can I use the transparent winter garden cover and the summer canopy cover together?


Yes, but the structure will not be converted to canopy form!




Are there any accessory cover options?


Yes, Backyard Igloo provides several cover options for different usages, like mosquito cover.




How can I store the winter garden cover at the end of the season?


  1. First clean the cover from both inside and outside with a microfiber cloth.
  2. Then fold it properly from inside out.
  3. Put it in its box and store it at room temperature for the next season.




How can I clean the transparent cover of my Backyard Igloo?


Most surface dirt will be washed off with the rain. However, to keep it looking good, you can easily clean your transparent cover with a moist microfiber cloth. Do not machine-wash, bleach, tumble dry, iron, dry-clean.




Can I assemble the Backyard Igloo myself?


Yes, we provide detailed, user-friendly, step-by-step assembly instructions. No tools are required for assembling. You can assemble it in less than 2 hours with ease.
We do recommend a helping hand when applying the clear cover.




Is it waterproof?


Yes, the transparent cover of Backyard Igloo is unibody. There are no holes, attachments, stitches that can cause leaking. However, in the moist conditions of a greenhouse, moisture can condense on the inside surface and cause dripping.




Do they get hot in the summer?


Like a greenhouse, the temperature in the Backyard Igloo will always be several degrees hotter than the external temperature; therefore it will get hot in summer. Keeping all the air vents open will help to reduce the heat inside. However, during sunny spring - summer days, when the outside temperature is above 50°F, the interior air temperature can rise to excessive heat levels (+140°F). These conditions may harm your Backyard Igloo structure, any furniture inside, or your pets and plants. When the outside temperature is above 50°F, it is HIGHLY RECOMMENDED to monitor the interior temperature of Backyard Igloo, keep the air vents open during day time, and when the interior temperature exceeds +104°F, completely remove the transparent winter cover and replace it with the summer canvas (Canopy Cover).




Do they stay warm in winter?


In winter close the windows and the dome will heat up several degrees, especially when it is very cold but the sun is out. It is also ideal for cutting out the wind chill factor. It will require roughly 40 % less heating in winter than a standard greenhouse due to the geodesic shape. This is due to its low volume for its base area and the fact that its surface is always at right angles to the sun’s rays even in low winter sun, heating it up naturally.




Do I need a solid base or foundation?


Backyard Igloo can be installed both on soft and hard surfaces.
Make sure the surface is level.
On hard surfaces like concrete, wood deck, etc., use the metal clamps with suitable screws. At softer grounds like soil, lawn, etc., use the provided base weight kit to fix your Backyard Igloo to the ground.




How many people fit in the igloo?


The 11.9 igloo can fit 8-10 people depending on your setup. For dining use a round table.

The 9.5 Igloo can fit 2-6 people




Do you offer a warrenty?


We offer warrenties on the frame if mounted correctly. We will send you replacement parts for the frame and connectors. We do not offer a warrenty on the cover.




Can I return the igloo?


We do not accept returns on open igloos. We do accept returns on none open boxes there is a restocking fee as well as a return shipping fee. Please see our return policy.




How do the poles connect?


We have a smart click and lock in connector to connect the poles. See our set up video.




Package size and weight?


The package is 35" x 16" x 14"
weight is approximately 65 pounds




Does it come with mounting material?


The backyard igloo comes with U shaped metal mounts for wood and concrete as well as anckors for grass.




Why Backyard Igloo?


The design allows for a quick and easy assembly, which makes it an ideal, cost-Effective and attractive solution to expande your ourdoor space in all weather condistions. Expand your restaurant, bar, backyard and patio. Design your igloo to make it unique. Perfect solution to increase revenue or personal fun.




What sort of Warrenty?


We offer replacements for Joints , connectors and well as poles. We do not offer a warrenty on winter or summer covers.
All we ask is you pay the small shipping fee for parts.
For customers who need replacement covers we do sell that at our cost.