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Return Policy: 

15 day return on unopened item only. Customer will be responsible to pay for return shipping to our warehouse in NJ and $100 dollar restocking fee for each item. 

No returns on items that have been opened. 

Cancelation policy: 
$50 dollar cancelation fee for each item ordered if the item was not shipped. 

We do not offer any warranty on the cover. We will replace joints and poles and customer is responsible for shipping. . No refunds , exchanges on parts or structure. 
(this product depends on how it's handled and climate) We do not offer any replacements for any igloos purchased.